Your privacy

Privacy policy.

What we collect when you use Round, why, who we share it with, and how to see, change or delete it.

Last updated 2 November 2026

Who we are

Round is a local food delivery and rides service based in Waiuku, New Zealand. This policy covers the Round website (roundtown.co.nz and order.roundtown.co.nz), the Round and Round Driver apps, the ordering pages we run for local businesses, and our phone line and WhatsApp. We follow the New Zealand Privacy Act 2020.

Questions about your information? Our privacy officer is Jessika George. Email hello@roundtown.co.nz.

Sometimes we get your information from someone else, for example a business passes us your order, a customer gives us their delivery address, or a store adds you as one of its drivers. When that happens we let you know, unless the law says we do not need to.

What we collect

When you order food or book a ride

  • Your name, phone number and email address.
  • Your delivery or pickup address, delivery instructions and the time you asked for.
  • What you ordered and what you paid. Card payments are handled by Stripe: we never see or store your full card number.
  • If you create a Round account: your email, name, phone, last delivery address and a securely scrambled (hashed) password.
  • Reviews, ratings and messages you send us or your driver.

We don't track your location as a customer. Addresses are only what you type in.

When you drive with Round

  • Your application: name, contact details, address, suburbs and availability, licence type, number and version, vehicle details, your right to work in New Zealand, your consent to a police check, and anything you tell us about criminal history.
  • The documents you upload: your licence (front and back), WOF and registration, P Endorsement and a photo of yourself.
  • Your location, only while you have a delivery accepted or picked up, so the customer can see you on the way. We keep only your latest position, not a history of where you've been.
  • When you're online, the deliveries you do, what you earn, your ratings and your messages with customers.
  • Your bank account name and number, if you add them, and the payments recorded to you. Only Round and the stores you deliver for can see your bank account, so they can pay you.

When your business partners with Round

  • Business and contact details, NZBN and GST number, the documents you upload (for example photo ID and food safety registration), and your Round login.
  • Billing details for your Round plan, held by Stripe (we only keep the card type and last four digits). Payouts to you are handled by Stripe Connect.

When you call or message us

  • Calls to our number are answered by Ari, our AI assistant, and are recorded and transcribed. We keep your phone number, the recording, the transcript and any booking or callback details.
  • WhatsApp messages you send us, and our replies.

When you use our website and apps

  • To count visits we record which page was opened, roughly where the visit came from (for example Google or Facebook) and the country. We work out the country from your IP address and then throw the IP address away. We don't use Google Analytics, advertising trackers or tracking pixels.
  • Login cookies to keep you signed in, and your cart and last delivery address saved on your own device.
  • If you allow notifications in the app, a notification token for your phone.

How we use it

  • To take and deliver your order or ride, and keep you updated by email, text, WhatsApp or app notification.
  • To take payments, give refunds and pay drivers and businesses.
  • To check drivers are safe and legal to drive, and businesses are who they say they are.
  • To answer calls and messages, sort out problems and improve our service.
  • To meet our legal obligations, such as keeping tax records.

We don't sell your information, and we don't use it for advertising.

Who we share it with

Only what each one needs to do its job:

  • The business you order from and your driver: your name, phone, order and delivery address.
  • Stripe for payments and payouts.
  • Twilio for text messages, WhatsApp and phone calls (including recordings).
  • ElevenLabs, OpenAI and Anthropic for Ari, our AI phone and messaging assistant, and for reviewing calls.
  • Shipday, a delivery dispatch service, for some deliveries.
  • Google to work out delivery distances from addresses, and to send notifications to Android phones.
  • Apple to send notifications to iPhones.
  • Google (Gmail) to send our emails, and Railway, who host our servers and database.
  • The police or other authorities, only if the law requires it or someone's safety is at risk.

Some of these companies store information outside New Zealand, mainly in the United States. We only use providers that protect personal information to a standard comparable to New Zealand law.

How long we keep it

We keep your information only as long as we need it for the reasons above. Order and payment records are kept for seven years because New Zealand tax law requires it. If a driver or partner application is declined, we delete the uploaded documents and contact details and keep only a name and note.

Your choices and rights

  • See or correct your information: you can ask us for a copy of what we hold about you, and ask us to fix anything that's wrong. Email hello@roundtown.co.nz.
  • Delete your account: drivers can delete their account in the Round Driver app (Profile, then Delete my account), and customers can delete theirs from their Round account. You can also email us and we'll do it for you. We still keep records the law requires, like past orders and payments.
  • Notifications: turn them off any time in your phone's settings.
  • Complaints: if you're unhappy with how we've handled your information, tell us first. You can also contact the Privacy Commissioner at privacy.org.nz.

If something goes wrong

If there is a privacy breach that has caused, or is likely to cause, serious harm, we will tell the people affected and the Privacy Commissioner as soon as we can, as the Privacy Act requires.

Children

Round isn't meant for children under 16, and drivers must be adults with a valid New Zealand licence.

Changes to this policy

If we change how we handle your information, we'll update this page and the date at the top.

Contact us

Round, Waiuku, New Zealand. Email hello@roundtown.co.nz or contact us here.