Got questions?

Frequently asked questions.

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Where does Round deliver?

Right now Round operates locally, with more areas coming soon. See our service area for more.

How much does it cost to order?

Pricing is set by each local business. Round keeps fees low so businesses don't need to inflate their menu prices to cover them.

How do I book a ride?

Head to the Rides page and choose how you'd like to book: online, in advance, or by texting a driver directly.

How much does it cost for my business to join?

No weekly fee to start and a fair commission, around half what most delivery platforms charge. See the Partner page for details.

How do I become a driver?

Apply on the Driver page. Work is flexible and local, right here in your community.

For drivers

How am I paid?

Round deliveries are paid by Round. Deliveries for a store you drive for are paid by that store, at the rate they set (per delivery or per hour online). Your Earnings tab shows what you've earned for each delivery.

How do I see my earnings for a set time?

On the Earnings tab, tap Today, Last 7 days or Last month, or Date range for any dates. The total, number of deliveries and every delivery show underneath.

Can I get my earnings in a spreadsheet for my accountant?

Yes. Choose the dates on the Earnings tab, then tap Download for spreadsheet. It opens in Excel, Numbers or Google Sheets, with the date, order, pick up, drop off and your pay for each delivery, and the total.

Do I need to sort my own tax?

Drivers on Round look after their own tax. Keep your earnings download for your records, and check with an accountant or IRD if you're not sure what applies to you.

Why do I need to take a photo when I deliver?

The photo shows where you left the order, so if a customer says it didn't arrive, there's proof it did. Take it at the door with the order in the shot.

How do I get jobs?

Switch yourself Online on the Jobs tab. New jobs show there with an alert, and the first driver to accept gets the job. Turn on alerts with the bell at the top so your phone tells you even when the page is closed.

Still have a question?

WhatsApp us, or send a message on the Contact page. We usually reply within a couple of hours.